Frequently asked questions

Phones and tablets don't usually let you download files onto them directly. So you will need to download the stories to your computer first, and then transfer them onto your phone or tablet.

• iOS devices (iPhone, iPad) — You'll probably use iTunes.

• Android devices — There are several methods. See recommendations from Google.

We've designed the stories to be printer-friendly. You should be able to just print the web page like you'd print any other web page, and it'll automatically magic away all the menus and extra stuff that you don't want.

If you're finding that bits of text are being chopped off or you're having any other difficulties, please let us know. That shouldn't happen.

Also just be aware that whatever translations you have open when you print will also show up in your final printed version. So just make sure you've opened or closed whatever needs to be opened or closed.

Sometimes it can take a little moment for the audio to load, particularly if you're on a slow connection, mobile device, or you live in a particularly exotic part of the world where the caching fairies don't visit very often.

Try this:

1. Click the play button and then wait a few moments. If nothing happens after about 10 seconds, move onto step 2...
2. Do a "hard refresh". If you're on a computer you might have a stale version of the page cached in your web browser. A nice, brisk ctrl-R (or cmd-R on a Mac) will usually sort things out. Failing that...
3. Check: Is there something funky happening in the audio player? Is the player cycling through all the speed options, desperately looking for something that will work? Then it's best to let us know. 
4. Is there no audio player visible at all? Yikes! Best get in touch and we'll figure it out together.

Absolutely. If you teach or participate in an in-person class, you can play the audio in your class, and you can also print the stories to use with your class. We just ask that you don't distribute the material digitally.